| Q:
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|
Do
you make custom tents? |
| A:
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|
Hand
crafted custom tents are our specialties.
While there are several popular styles we
can recommend, color schemes and motifs
are all customizable. Personal design assistance
is also available. |
| |
| Q:
|
|
What
kind of lead time is required? |
| A:
|
|
Items
in stock will be delivered within the continental
US by ground in 2-3 weeks.
Custom items take 4-6 weeks and are air
freighted from India directly to your door.
|
| |
| Q:
|
|
How
long will my tent last? |
| A: |
|
As
with any tent, care and conditions are the
determining factors. However, with good
care a frequently used canvas tent should
give you years of service. |
| |
| Q:
|
|
How
do you care and clean the tents? |
| A:
|
|
Surface
dust, dirt, and leaves can be removed by
hosing down the tent while still erected.
Tougher stains may be spot cleaned with
household detergent and a small brush. Always
air dry thoroughly before storing. |
| |
| Q:
|
|
What
is included? |
| A:
|
|
Each
tent comes complete with pine poles or aluminum
frame, plus fabric cover, all fittings and
assembly instructions. Side walls on many
tents are optional. |
| |
| Q:
|
|
What
materials are used? |
| A:
|
|
All
our tents are made from the finest materials
with the exterior consisting of sturdy 15
oz. canvas that is treated to ensure that
is weather and fire resistant. The decorative
inner linings are made of lighter weight
cotton and can be hand block printed by
our skilled and experienced staff in a range
of designs and colors or made to your specific
needs. |
| |
| Q:
|
|
Do
the tents come in other sizes than those
listed? |
| A:
|
|
While
our most popular sizes are listed, they
can be made to any size you require. |
| |
| Q:
|
|
How
easy is it to erect and dismantle the tent? |
| A:
|
|
Specific
instructions and all necessary equipment
are included with every tent. Smaller tents
can be assembled by two people in about
an hour. |
| |
| Q:
|
|
What
is the ordering process? |
| A:
|
|
Simply
fill out the online form or contact us directly
(phone or email) with your needs and we
will send you an estimate/invoice. Once
you approve all of the specifications, payment
can be made via credit card or check. Delivery
dates will then be confirmed.
- Shipping charges
are additional and depend upon whether
items are in stock or custom. In stock
items will incur domestic ground shipping
charges while custom items will air
ship from India directly to your door.
- You may change
or cancel your order within 24 hours
of placing it. After 24 hours, production
of your custom order begins, so changes
cannot be made.
|
| |
| Q:
|
|
Are your tents guaranteed? |
| A:
|
|
We
guarantee our products to be free from manufacturer
defects. We will gladly replace any product
found to be defective upon delivery and/or
under normal use. Given the hand-crafted
nature of the product, minor variations
in design and manufacture are to be expected.
While made to be sturdy and long-lasting,
normal wear and tear is inevitable if used
out of doors for extended periods of time.
|
| |
| Q:
|
|
Do you rent as well
as sell tents? |
| A:
|
|
We
primarily sell tents. Your local tent/party
rental company may already stock our tents
or they can procure them from us to rent
to you. Please contact us for suppliers
in your area. |
| |
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